Universal Credit

Universal Credit Login

Login to your Universal Credit account to:

  • 1. apply for an advance on your first Universal Credit payment
  • 2. see your Universal Credit statement
  • 3. report a change in circumstances
  • 4. add a note to your journal
  • 5. see your to-do list
  • 6. see when your next payment will be
  • 7. see your Claimant Commitment

Universal Credit account login or register for a Universal Credit account.



Universal Credit Phone Number

You can contact Jobcentre Plus about Universal Credit by signing in to your online account – you’ll get a reply Monday to Friday between 8:00 am and 6:00 pm.

Or, if you don’t have an online Universal Credit account, by calling the Universal Credit helpline 0800 328 9344.

The Universal Credit helpline phone number is available Monday to Friday between 9:00 am and 4:00 pm.

The Universal Credit helpline textphone is 0800 328 1344.

The Universal Credit helpline textphone is available Monday to Friday between 8:00 am and 6:00 pm.

The Universal Credit helpline NGT text relay is 18001 then 0800 328 9344.

The Universal Credit helpline NGT text relay is available Monday to Friday between 9:00 am and 4:00 pm.

The Universal Credit Welsh language phone number is 0800 328 1744.

The Universal Credit Welsh language phone number is available Monday to Friday between 8:00 am and 6:00 pm.